CASETOWN Return & Refund Policy
Last Updated: 15 August 2026
At CASETOWN, every order is carefully checked and packed before dispatch. Because our products are selected specifically for individual iPhone models and colours, we follow a strict No-Return Policy.
Please read the following policy carefully before placing your order on casetown.co.in.
1. No Returns
CASETOWN does not accept returns or exchanges on delivered products.
We do not accept returns for:
- Change of mind
- Wrong colour selected by the customer
- Wrong iPhone model selected by the customer
- Ordering the wrong product
- Customer no longer requiring the product
- Personal preference
- Difference in colour preference or expectations
- Any reason unrelated to a verified product issue
All orders should be considered final sale once delivered.
2. Customer Responsibility Before Ordering
Before completing your purchase, please carefully check:
iPhone Model → Product Type → Colour → Quantity → Shipping Address
CASETOWN will not be responsible if a customer orders a case for the wrong iPhone model.
For example, if you own an iPhone 16 Pro but accidentally purchase an iPhone 16 case, the product cannot be returned or refunded because of incorrect model selection.
3. Unboxing Video Is Strongly Recommended
To protect both the customer and CASETOWN, we strongly recommend recording a continuous, unedited video while receiving and opening your parcel.
The video should begin before the parcel is opened and clearly show:
- The outer package
- Shipping label and order details
- Condition of the parcel
- Any visible damage or tampering
- The complete opening of the package
- The product received
- The product’s model, colour and condition
Please do not discard the packaging or shipping label until you have checked the order.
4. Damaged, Defective or Incorrect Product
Although CASETOWN does not accept ordinary returns, a replacement may be considered when you receive a product that is verified to be:
Damaged, defective, or incorrectly supplied by CASETOWN.
You must contact us within 48 hours of delivery.
To investigate your claim, we may request:
- Order number
- Clear photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
- Continuous unboxing video
- Description of the issue
Important
An unboxing video may be required to verify a damage, missing-item, or incorrect-product claim.
Claims submitted without sufficient evidence may be rejected if the condition of the parcel and product cannot be reasonably verified.
5. Wrong Product Received
If CASETOWN sends you a different product from the one shown on your order confirmation, contact us within 48 hours of delivery.
After reviewing the evidence, CASETOWN may arrange a replacement with the correct product.
The incorrect product may need to be returned according to our instructions before a replacement is dispatched.
6. Damaged Product
If your case arrives damaged, please do not use or modify the product.
Contact us within 48 hours and provide the requested evidence.
Once the issue has been verified, CASETOWN may offer a replacement, subject to product availability.
7. Defective Product
If the product has a manufacturing defect that was present when received, contact CASETOWN within 48 hours of delivery.
Our team will review the issue and determine whether the product qualifies for a replacement.
Normal wear and tear, accidental damage, misuse, scratches caused after delivery, or damage caused by improper use are not considered manufacturing defects.
8. Refund Policy
CASETOWN does not offer refunds for change of mind, incorrect model selection, incorrect colour selection, personal preference, or other ordinary return requests.
In the event of a verified product issue where a replacement cannot reasonably be provided, CASETOWN may, at its discretion, approve a refund.
Where a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in the customer’s account may depend on the relevant bank, payment gateway or financial institution.
9. Order Cancellation
Orders should be reviewed carefully before payment.
Cancellation requests must be made as soon as possible after placing the order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
An order that has already been dispatched cannot be cancelled through this policy.
10. Replacement Conditions
A replacement is not automatic.
CASETOWN will first review the information and evidence provided by the customer.
If the claim is approved:
- The replacement will generally be for the same product and model ordered.
- Replacement is subject to stock availability.
- Customers must follow CASETOWN’s instructions regarding the original product where applicable.
- Replacement timelines may vary depending on logistics and availability.
11. No Return for Colour or Appearance Preference
Product colours may appear slightly different depending on individual screen settings, lighting and display conditions.
A customer cannot request a return or refund simply because the colour appears different from what they expected, provided the product supplied matches the colour ordered.
12. Customer Acknowledgement
By placing an order on casetown.co.in, you acknowledge that:
CASETOWN follows a No-Return Policy.
You are responsible for selecting the correct product, iPhone model, colour and quantity.
You also acknowledge the importance of inspecting your parcel at delivery and recording a complete unboxing video, particularly if you intend to make a claim relating to damage, missing items, defects or an incorrect product.
13. Contact CASETOWN
For an eligible product issue, contact us within 48 hours of delivery:
CASETOWN
+91 96532 39306
support@casetown.co.in
Please include your order number in your message.
CASETOWN — Your iPhone. Your Style. Your CaseTown.
Please make sure this policy matches your actual business practices and applicable Indian consumer-law requirements before publishing it as your final legal policy.
