Find answers to the most common questions about CASETOWN products, orders, shipping, payments, compatibility, returns and customer support.
When placing your order, make sure you select the exact iPhone model you currently own. Different models can have different dimensions, camera layouts, button positions and overall designs, so cases are not universally interchangeable.
For example, an iPhone 17 Pro case will not be the same as an iPhone 17 Pro Max case. Before completing your purchase, carefully check the product title, model selection and specifications shown on the product page. This will help prevent ordering the wrong case.
Yes. CASETOWN products are listed according to their compatible iPhone models. Our product pages clearly mention the intended device so that you can select the appropriate case.
Because even similar iPhone models can differ in size and camera design, we strongly recommend checking the exact model of your iPhone before placing your order. Customers are responsible for selecting the correct model at checkout.
CASETOWN silicone cases are designed for everyday protection, helping protect your iPhone from common scratches, scuffs and minor bumps that can occur during normal daily use.
The cases are designed with a balance between protection, comfort and appearance, so your iPhone can remain sleek without unnecessary bulk. However, no phone case can guarantee protection against every type of accident, severe impact, drop, water damage or other possible damage.
Yes. CASETOWN Crystal Clear cases are designed to maintain the original appearance of your iPhone while adding an additional protective layer.
The transparent design allows the natural colour and finish of your iPhone to remain visible instead of covering it with a coloured case. This makes them particularly suitable for customers who want protection while still showcasing the design of their device.
Selected CASETOWN Crystal Clear cases are designed with anti-yellowing properties to help maintain a clearer appearance for longer than ordinary transparent cases.
However, anti-yellowing does not mean that a clear case can never change appearance. Exposure to sunlight, heat, oils, dirt, environmental conditions and normal wear may affect transparent materials over time.
Only CASETOWN products that are specifically marked “MagSafe Support” or “MagSafe Compatible” should be considered compatible with MagSafe accessories.
A standard clear case should not automatically be assumed to support magnetic charging or other MagSafe accessories. Always check the individual product page and specifications before purchasing if MagSafe functionality is important to you.
