CASETOWN Terms of Service
Last Updated: 15 August 2026
Welcome to CASETOWN. These Terms of Service govern your use of the CASETOWN website, https://casetown.co.in/, and your purchase of products through our online store.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using the website.
1. About CASETOWN
CASETOWN is an online retailer specializing in iPhone cases and related accessories.
Throughout these Terms, the words “CASETOWN,” “we,” “us,” and “our” refer to CASETOWN, while “you” and “customer” refer to the person accessing the website or placing an order.
2. Use of Our Website
You agree to use the CASETOWN website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website, servers, accounts, or systems.
- Interfere with the proper operation or security of the website.
- Copy, reproduce, modify, distribute, or commercially exploit website content without permission.
- Upload malicious code, viruses, or other harmful material.
- Use automated systems to scrape or collect website information without authorization.
- Provide false or misleading information when placing an order or contacting us.
We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, specifications, and other information displayed on our website are accurate.
However, minor differences may occur due to:
- Screen and display settings
- Lighting conditions
- Photography
- Manufacturing variations
- Product batches
The actual appearance of a product may therefore vary slightly from the images displayed online.
We reserve the right to correct errors, update product information, or modify product specifications where necessary.
4. iPhone Model Selection
Customers are responsible for selecting the correct iPhone model before placing an order.
Please carefully verify your iPhone model before completing your purchase.
For example, an iPhone 16 case is not automatically compatible with an iPhone 16 Pro, even if the phone generations are similar.
CASETOWN is not responsible for incorrect orders caused by the customer’s selection of the wrong model, colour, quantity, or product.
5. Prices
All product prices displayed on the website are subject to change without prior notice.
We may modify prices, discounts, promotional offers, or product pricing at any time.
The applicable price is the price displayed at the time the customer completes the order, subject to any obvious pricing error.
Where applicable, taxes and shipping charges will be displayed during checkout.
6. Orders
When you place an order on CASETOWN, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that CASETOWN has accepted the order in every circumstance.
We reserve the right to cancel or decline an order in situations including:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping restrictions
- Technical or system errors
- Other legitimate operational reasons
If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.
7. Payment
CASETOWN may offer payment methods displayed at checkout, which may include online payment options and, where available, Cash on Delivery.
Payments may be processed through third-party payment service providers.
You agree to provide accurate and valid payment information where required.
CASETOWN is not responsible for delays or failures caused by the customer’s bank, card issuer, payment gateway, or other financial institution.
8. Shipping and Delivery
Orders are shipped using third-party logistics and courier partners.
Delivery times shown on the website are estimated delivery times and are not guaranteed.
Delivery may be affected by weather, courier operations, public holidays, transportation delays, remote-area restrictions, or circumstances beyond our reasonable control.
For complete information regarding shipping, please refer to our Shipping Policy.
9. Returns and Refunds
CASETOWN follows a No-Return Policy.
We generally do not accept returns or exchanges for:
- Change of mind
- Wrong iPhone model selected
- Wrong colour selected
- Wrong product selected
- Personal preference
- No longer requiring the product
- Differences in colour or appearance expectations
A replacement or exceptional refund may be considered for a verified damaged, defective, or incorrectly supplied product, subject to our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
10. Unboxing and Delivery Evidence
To protect customers and CASETOWN from delivery-related disputes, customers are strongly advised to record a continuous, unedited video while receiving and opening the parcel.
The recording should clearly show the package, shipping label, condition of the parcel, opening of the package, and product received.
For claims involving damaged, missing, defective, or incorrect products, CASETOWN may request this video and supporting photographs as evidence.
Please retain the packaging until any relevant claim has been resolved.
11. Promotions and Discounts
From time to time, CASETOWN may offer promotional discounts, coupon codes, free-shipping offers, or other promotional campaigns.
Unless specifically stated otherwise:
- Promotions cannot be combined.
- Promotional offers may have eligibility requirements.
- CASETOWN may change or end promotions at any time.
- Coupon codes may be limited to one use per customer or order.
- Offers may be subject to product or stock availability.
12. Intellectual Property
All content available on the CASETOWN website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Website design
- Product descriptions
- Videos
- Icons
- Marketing materials
is owned by CASETOWN or used with appropriate rights or permissions.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit CASETOWN content without prior written permission.
13. User Reviews and Content
If you submit a review, photograph, comment, testimonial, or other content to CASETOWN, you agree that you have the right to provide that content.
By submitting content, you grant CASETOWN permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.
You must not submit content that is unlawful, misleading, abusive, defamatory, offensive, fraudulent, or infringes another person’s rights.
CASETOWN reserves the right to remove content that violates these Terms.
14. Third-Party Services and Links
Our website may use or link to third-party services such as payment gateways, courier providers, analytics services, social-media platforms, advertising platforms, or other technology providers.
CASETOWN does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party services may be subject to those providers’ own terms and policies.
15. Website Availability
We aim to keep the CASETOWN website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally become unavailable because of:
- Maintenance
- Technical problems
- Hosting issues
- Software updates
- Security incidents
- Internet or network failures
- Circumstances beyond our control
We reserve the right to modify, suspend, or discontinue any part of the website or services when reasonably necessary.
16. Limitation of Liability
To the extent permitted by applicable law, CASETOWN will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold CASETOWN, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from:
- Your misuse of the website
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of another person’s rights
- Fraudulent or unauthorized use of your account or information
18. Privacy
Your use of the CASETOWN website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review the Privacy Policy before using our website.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter, subject to applicable consumer-protection laws.
20. Changes to These Terms
CASETOWN may update these Terms of Service from time to time.
When changes are made, the revised version will be published on this page together with an updated Last Updated date.
Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
21. Contact Us
For questions regarding these Terms of Service, please contact:
CASETOWN
+91 96532 39306
support@casetown.co.in
https://casetown.co.in/
