CASETOWN Shipping Policy
Last Updated: 15 August 2026
At CASETOWN, we are committed to delivering your order safely and conveniently. This Shipping Policy explains how orders placed through casetown.co.in are processed and delivered.
1. Shipping Availability
CASETOWN currently delivers orders across India, subject to courier serviceability for the shipping address entered at checkout.
Shipping availability may vary depending on the customer’s location and the courier network serving that area.
2. Free Delivery
Enjoy FREE DELIVERY on orders above ₹1,000.
For orders below ₹1,000, applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
3. Order Processing
Orders are processed after successful order confirmation and payment authorization.
We generally aim to process and dispatch orders within 1–2 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been dispatched, tracking information will be provided through the contact details entered during checkout, where available.
4. Estimated Delivery Time
Most orders are expected to reach customers within approximately 3–7 business days after dispatch.
Actual delivery times may vary depending on:
- Delivery location
- Courier serviceability
- Weather conditions
- Public holidays
- Transportation delays
- Remote-area delivery restrictions
- Other circumstances beyond CASETOWN’s control
Delivery timelines are estimates and are not guaranteed.
5. Order Tracking
Once your order has been shipped, you may receive tracking details from CASETOWN or our logistics partner.
You can use the tracking information to monitor the progress of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
CASETOWN also provides an Order Tracking option on the website.
6. Delivery Attempts
Our delivery partner will attempt to deliver the order to the address provided by the customer.
Please ensure that:
- Your complete delivery address is entered correctly.
- Your pincode is accurate.
- Your phone number is active and reachable.
- Someone is available to receive the order when required.
If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number or another customer-related reason, the courier may make another delivery attempt or return the package to us.
7. Incorrect Address or Pincode
Customers are responsible for providing accurate shipping information during checkout.
CASETOWN is not responsible for delays, failed deliveries or additional courier charges resulting from an incorrect or incomplete:
Name | Address | City | State | Pincode | Phone Number
If you notice an error immediately after placing your order, contact us as soon as possible. We will try to assist before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
8. Delayed Delivery
Occasionally, an order may be delayed due to circumstances outside our control, including severe weather, courier disruptions, transportation issues, public holidays, natural events or other unforeseen circumstances.
If your shipment is delayed, please contact our customer support team and we will assist you with the available tracking information.
9. Damaged or Tampered Package
If your package appears damaged, opened or tampered with at the time of delivery, please document the condition of the package before opening it.
Take clear photographs and contact CASETOWN as soon as possible so that we can investigate the issue and guide you through the applicable resolution process.
Please retain the original packaging until the issue has been resolved.
10. Undelivered or Lost Shipment
If your tracking status indicates that a shipment has been delivered but you have not received it, please contact CASETOWN promptly.
We may coordinate with the courier partner to investigate the delivery.
Courier investigations may take additional time depending on the circumstances and the logistics partner’s procedures.
11. Pincode Serviceability
Delivery is subject to courier serviceability.
Some pincodes may not be serviceable through the available courier network. In such cases, an order may not be eligible for delivery to that address.
Please ensure that the pincode entered during checkout is correct.
12. Shipping Partners
CASETOWN may use third-party logistics and courier partners to fulfil customer orders.
Once an order has been handed over to the logistics partner, delivery is subject to the courier’s operational network and delivery procedures.
13. Shipping Charges
Any applicable shipping charge will be displayed during checkout before the order is confirmed.
Orders above ₹1,000 qualify for free delivery, as currently advertised on the CASETOWN website.
CASETOWN reserves the right to modify shipping charges or promotional shipping offers in the future, with the applicable terms displayed on the website at the time of purchase.
14. Contact Us
For shipping, delivery or order-related assistance, contact CASETOWN:
CASETOWN
+91 96532 39306
support@casetown.co.in
Our website currently lists customer support as available 24/7.
Website: casetown.co.in
